What to do if your payment is overdue
We send you a friendly reminder email every month with your bill and let you know when it is due to be paid.
If, for any reason, your payment is late and becomes overdue by 3 days or more, we will let you know that your internet service will be temporarily suspended until payment is received.
To make a payment and lift the suspension on your service, simply login to your 4th Utility Account.
Here, you have the option to add or change your payment details.
You can choose between paying by Direct Debit from a UK bank account or setting up a recurring payment instruction from your Debit or Credit Card. You may switch the payment method itself or update the existing details to change your bank account or card information.
To update your payment method, please navigate to Account Settings > Update Payment Method.
Once you have successfully updated your payment method, we will promptly request your overdue balance using the new information provided. Please note that it may take around 1 hour for your service to come back online.