Change of Bill Date
We cannot change the date of your first payment, as this will always fall due on the day your service is activated. Your next and subsequent payments will be due on the same day each month. If you want to pick a different date to make your monthly payments, that's no problem at all. Please contact us <insert link> and tell us the new date you want to pay on each month, giving us plenty of notice.
Is your next payment already due?
Once an invoice is produced and your payment requested, it is too late for us to make any changes affecting this billing period. Your payment is now due, and your service will be restricted if the payment falls overdue. We do not offer a facility to delay the payment due date or offer a period of grace until a payment can be made.
I've changed my bill date, and now I have a credit on my account. Why?
In order to change your bill date, we need to pro-rata one of your month's bills so that you never have to pay for more than one month at a time.
Example:
Current billing date: 15th of each month.
New billing date: 1st of each month.
Change of billing date request made on 16 May.
15 May - £30 paid for 1 month's subscription 15 May - 14 June
16 May - credit applied for £15 - pro-rata refund for 1 June - 14 June
1 June - £30 invoice due for 1 month's subscription 1 June - 30 June
1 July - £30 invoice due for 1 month's subscription 1 July- 31 July